Shipping & Refund Policy

 

Shipping Policy

• Orders placed before 5 PM are shipped the next morning.

• All orders are dispatched within 24 hours and typically delivered within 3–5 days.

• For any shipping-related concerns, reach out to us at hello.cookiequest@gmail.com or wa.me/+91 9810089484.

 

Returns

Due to the perishable nature of our products, returns are not accepted under any circumstances.

 

Refunds & Replacements

We value your trust and ensure every cookie is freshly baked with love and care. However, if you receive a wrong item, please contact us on our email: hello.cookiequest@gmail.com within 48 hours of delivery with:

• Your order number

• A clear photo of the shipping label (airway bill number)

• A photo and video of the parcel received

 

If verified and approved, we will offer one of the following:

• A replacement of your order

• A full or partial refund, depending on the issue

 

Refunds are processed within 9–10 business days to the original payment method.

 

Non-Refundable & Fraudulent Situations

We do not provide refunds or replacements in the following cases:

• Incorrect shipping address provided by the customer

• Missed deliveries due to unavailability at the delivery location

• Tampered shipping labels or fraudulent claims

 

We take shipping fraud seriously. If we find evidence of label tampering or attempt to mislead, the refund/replacement request will be automatically rejected, and the account may be flagged for future order denial.

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Third-Party Logistics Disclaimer

Please note that in rare cases where delivery issues arise due to third-party logistics partners—such as incorrect items being delivered—we do not offer monetary refunds. However, upon verification of the issue, we will be happy to offer either:

 

• A re-dispatch of the correct items, or

• A coupon code of equivalent value, valid for six (6) months from the date of issue.

 

We appreciate your understanding and are committed to resolving such matters with care and promptness.